Our Returns and Exchanges Policy
Due to the personalized nature of our products, we generally do not accept returns or exchanges once an order is completed and shipped.
However, if the product you receive is defective, damaged, or incorrect, we are committed to making it right. Please contact our customer support team within 7 days of delivery to report the issue.
How to Request a Return or Exchange
To initiate a return or exchange due to a defect or damage, please provide your order number along with clear photos of the issue. This helps us assess the problem quickly and take appropriate action.
Our customer support team will review your request promptly and offer a solution, which may include a replacement product or a full refund depending on the circumstance.
Why We Have This Policy
Each of our bath products is custom made with attention to detail and crafted to your specifications. Because of this unique customization, we cannot resell returned items, which is why we have a strict returns and exchanges policy.
Contacting Customer Support
If you have any questions or concerns about your order or our policy, please do not hesitate to reach out. Our friendly and professional team is here to assist you and ensure your satisfaction.
- Contact customer support within 7 days of delivery for damaged or defective items.
- Provide order number and photos showing the issue.
- Await resolution with a replacement or refund.